Frequently Asked Questions

Subhu Software is a leading software company in Nepal specializing in cross-platform business applications including ERP, CRM, HRM, POS, and custom software solutions. We help businesses streamline their operations with technology designed for Nepali businesses.

We serve all industries including Retail, Pharmacy, Hospitality, Education, Manufacturing, Trading, Corporate, and Finance sectors. Our solutions are customizable to meet specific industry requirements.

Yes, we provide complete implementation support including data migration, staff training, and onboarding assistance. Our team ensures a smooth transition to our software solutions.

Yes, all our accounting and POS solutions are fully compliant with Nepal's Inland Revenue Department (IRD) regulations. We regularly update our software to meet the latest compliance requirements.

Yes, all our solutions are cross-platform and work seamlessly on Windows, macOS, Linux, Android, and iOS devices. You can access your business data from anywhere, anytime.

Absolutely! We specialize in building custom software tailored to your unique business needs. Our expert team can develop solutions from scratch or customize existing products.

Yes, we offer free demos for all our products. You can request a demo through our contact page, and our team will schedule a personalized demonstration based on your business needs.

We offer flexible pricing plans starting from Rs. 15,000/year for our Starter plan. Visit our Pricing page for detailed information about all plans and features included.

Yes, we offer a 14-day free trial for most of our products. No credit card is required to start your trial. Contact our sales team to activate your trial.

We accept bank transfers, eSewa, Khalti, IME Pay, and cash payments at our offices. For enterprise clients, we also offer invoice-based billing with flexible payment terms.

Setup fees vary based on the complexity of your requirements. Basic setup is included in our Starter and Business plans. For Enterprise plans with custom requirements, setup fees are discussed during consultation.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the changes take effect at your next billing cycle.

Our web-based solutions require a modern browser (Chrome, Firefox, Safari, or Edge). Desktop applications require Windows 10/11, macOS 10.15+, or Ubuntu 20.04+. Mobile apps support Android 8.0+ and iOS 13+.

Yes, we take data security very seriously. We use industry-standard encryption, regular backups, and secure data centers. All data is stored in Nepal with optional cloud backup.

Yes, our solutions support integration with various third-party applications including payment gateways (eSewa, Khalti, IME Pay), accounting software, and custom APIs.

You can export all your data in standard formats (CSV, Excel, PDF) before canceling. We retain your data for 30 days after cancellation, giving you time to retrieve it if needed.

Yes, we provide data migration services from your existing systems. Our team will help you migrate your data safely and accurately to our platform.

We offer 24/7 support via phone, email, and WhatsApp in both English and Nepali. Enterprise clients also get dedicated account managers and priority support.

We aim to respond within 2 hours for critical issues and 24 hours for general queries. Enterprise clients receive responses within 1 hour for urgent matters.

Yes, we provide comprehensive training for your staff. This includes on-site training, online sessions, video tutorials, and detailed documentation.

Yes, we maintain extensive documentation, video tutorials, and a knowledge base covering all features. These resources are available 24/7 in both English and Nepali.

Yes, we provide onsite support in Kathmandu, Pokhara, Chitwan, and Butwal. For other locations, we can arrange visits based on your requirements.