Our Services

More than backup a full data partnership.

SUBHU SOFTWARE ICE (M AND R SOLUTION) provides end-to-end services around your business data from daily backup to IRD support.

Service 01

Managed Cloud Backup

Daily encrypted backups stored in your isolated cloud partition fully managed by our team. No input from your side required. We verify every backup and alert you if anything goes wrong.

The agent installs in under 30 minutes and runs silently in the background. You never need to remember to back up again.

Daily incremental backupsAutomatic integrity verificationFailure alerts via email + SMSOff-peak scheduling
Service 02

Priority Data Recovery

When disaster strikes, subscribers jump the queue. We restore from the latest verified snapshot within hours not days. You choose the granularity: a single file, a full database table or the entire server.

We handle the technical work so your team can focus on keeping the business running.

< 4-hour average SLAFile, table or full restorePoint-in-time recoveryRemote or on-site execution
Service 03

ERP Software Support

Bug fixes, database repairs and configuration issues attributable to our ERP software fully covered at no extra cost. This includes corrupt data, missing modules, failed upgrades and report errors.

Our support team is based in Kathmandu and responds in Nepali or English.

Unlimited tickets includedRemote diagnosisDatabase repair and optimisationModule re-configuration
Service 04

Data Migration

Moving from another system or upgrading hardware? We migrate your ERP data safely and verify every record against the source. We run both systems in parallel until you are confident in the new setup.

Zero data loss guaranteed or we roll back immediately.

Full integrity check post-migrationZero-downtime strategyParallel run periodRollback plan included
Service 05

IRD Audit Assistance

We help you pull and verify the financial records needed for IRD audits or tax filings. We know exactly what formats the Inland Revenue Department accepts and prepare the exports accordingly.

We have supported businesses through multiple successful audits.

7-year retention windowLedger and transaction exportsFormatted for IRD acceptanceAudit trail with timestamps
Service 06

Staff Training

Short, practical sessions typically 2 hours so your accounts and IT staff understand what is backed up, when, and exactly how to request a restore. We cover emergency procedures and common mistakes to avoid.

Available on-site in Kathmandu or remotely for other locations.

Accounts and IT staffOn-site or remoteCustom to your ERP setupRefresher sessions on request

Need a tailored service plan?

Larger operations and multi-branch businesses can request custom backup windows, retention policies and recovery SLAs.

Contact our team
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